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Customer Success Manager

Our client, a market leading international technology business, is looking for an experienced Account Manager to join them in a newly created role as a Customer Success Manager.  This opportunity would suit someone with a background in IT Account and Project Management.

Ideally, you’ll have experience of Account Management at all stages of the sales, on-boarding and after sales processes with a passion for providing excellent customer service and able to assist the business in setting best practice standards.

 

Key Responsibilities

 

  • Being the primary point of contact for your customers at all stages of their lifecycle with the business
  • Engaging with customers as the initial sales processes completes
  • Co-ordinating onboarding process for your customers and assisting through onboarding activities
  • Project managing of customers software installation
  • Gaining an understanding of the customers technical infrastructure
  • Advise customers of new software releases and changes that will be most beneficial and applicable to them
  • Main point of contact for any support issues or product bugs and ensuring all are resolved
  • Maintaining excellent levels of customer service

 

Essential Experience required:

 

  • Substantial experience of interfacing with customers as a primary contact
  • Significant experience in project or program management, customer support, account management or equivalent roles
  • Prior experience in technical account management or technical project management
  • Able to lead cross functional teams to deliver agreed objectives
  • Experience of working within a fast paced agile environment
  • Excellent customer service skills

 

 

Preferred Experience & Qualifications:

 

  • Degree in business administration, computer science or a related field
  • Project management certification
  • Experience with data storage, migration or recovery
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For full details, email Keren: info@affecto.co.uk or call 0114 401 0521.

For more information, call us on:

0114 401 0521

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